Dear Valued Supplier:

Customer/Supplier relationships are fundamental to an organization. The Dow
Chemical Company considers our suppliers to be an extension of our
resources. Our relationships with our suppliers will be sincere, ethical,
and embrace the highest principles of procurement practices. In keeping
with that commitment please read this complimentary Quality, Service and
Product Performance Incident report and accepts our honest appreciation and
thanks for this effort. Please note this effort is recorded in our QSPP
system database for future reference.

QSPP No.: 38817
Incident Title:
Southwest Refractory Performance during CEMP TA        

Business:
Chlorinated Organics   

Report Date:
Oct-15-2009    
Supplier Name (or Function, if internal):
Southwest Refractory    

Incident Classification:
Compliment

Type of Response Wanted:
Forward thank you to supplier ASAP     

Initiator Location:
Freeport

Initiator Region:
Texas  

Incident Description:

I would like to recognize Southwest Refractory for their efforts during the CEMP TA. The crew was completely professional and did an excellent job completing the work and getting us back on schedule. The safety attitude was good and the cooperation between Southwest and the other TA work crews went very well. Thanks for a job well done!